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CHANNELS

ROLE: UX DESIGNER
RESPONSIBILITIES: USER RESEARCH, UX DESIGN, UI DESIGN
COMPANY: PLURALSIGHT
 

THE BRIEF

Pluralsight is the technology skills platform helping technologists create the future. Pluralsight provides content, assessments and hands-on learning so individuals can develop in demand skills for their role and help companies close the technology skill gaps on their teams. During my time at Pluralsight I practiced human-centered design to discover, design and thoughtfully iterate on the learning, analytics and workflow experiences that compose the Channels feature.


THE PROBLEM

Technology leaders struggle to meet business objectives because they cannot align their employees, teams and organization with relevant learning resources they need to skill up.

 

OUR SOLUTION, CHANNELS

Leaders and technologists use channels to create custom learning plans that align to their unique teams, projects and business objectives. With Channels analytics leaders can track how their employees are progressing through channels, so they can make sure they're consuming the content that's most critical to your goals.


Getting Started with Channels

When creating Channels we encourage owners to provide context about their learning plan through the title, description and objective field as well as select the appropriate privacy for their Channel. All of which are important when establishing and sharing a learning initiative with your team.


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Supporting Curation Behavior

When users find relevant content in Pluralsight’s library they can add it to an existing Channel or create a new Channel. After adding content users can begin to order the content in the most effective way for themselves or their members.


Getting people into Channels

Leaders need to quickly align their teams around objectives by sharing context and learning material all in one place. The ability to add individuals, teams or an entire plan with the proper permissions and context is paramount in the effectiveness and adoption of Channels.


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WHAT WE LEARNED ABOUT Top down vs organic LEARNING initiatives

When interviewing enterprise customers who found success with Channels we uncovered a common theme in their approach to learning and development. These successful customers support learning initiatives started by individual contributors rather than instituting heavy, top-down learning initiatives. Our original design intention of equipping learners with the same tools as their leaders resulted in organic initiatives bubbling to the top and influencing technology organizations.


MEASURING CUSTOMER HAPPINESS WITH NPS

 
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“You can be really organized with your learning. I love channels management. It encourages me to keep learning and of course keeps me being a member of this website.”

 

"The intuitive interface, and with the ability to set up learning channels and the large selection of relevant courses, makes it very easy to tailor learning to achieve a particular personal development goal."


Customers identities withheld for privacy